HeatPressNation.com Reviews

I received my heat press with a dent in it when I called they offered me two options, a discount or I could return it for a refund Michael kita was very helpful

I had a bad reviewed of a heat press here. BUT, HeatPressNation after refusing to exchange it, offered a return(at my expense over $100.00 to ship). It is a CraftPro model. After some calibration I have it working great. I did buy a bigger press for my large projects but, this little press is so much easier to use and I get great results. I'll be keeping it for my smaller projects.

Heat Press Nation came highly recommended but they have yet to live up to the hype, I am very disappointed with their services. I ordered the Sawgrass SG1000 in May 26,2020 and received my printer on June 11,2020, needless to say I was overjoyed to be receiving my printer but was shocked and disappointed when I opened the box and there was no installation kit included. I contacted the company and was told by the Customer Service Representative that they received the printers without the ink and they knew I was eager to receive my printer so they shipped it out the printer without the ink (1st Lie) but I would receive the ink on Saturday June 13,2020 but that was another lie, it never came, I called a few times throughout the week, no one could give me a definite answer or provide a tracking number for my ink, I requested to speak with a Supervisor, I was told he would give me a call but to no avail, I was told that the Supervisor is having my ink shipped overnight but still no ink.(another Lie) I contacted the company again today, I was on hold for an hour and eleven minutes only to speak with a representative to be told, my ink was shipped out but I won't receive it until Wednesday June 24,2020. I am outraged, I have missed out on so much business because of this, I will no longer do business with Heat Press Nation because I don't feel I'm being properly compensated for my troubles.

The first press I received was broken and had to be replaced. I would recommend that even if you don't plan to use your press right away, take it out of the box and make sure it's intact and works. I learned that the hard way and it was almost too late. Otherwise, it came very well packaged. I finally got to the right person to help me and everything was good from there.